How to Handle Rental-Car Breakdowns
July 21, 2010
This grim possibility should definitely be discussed with your rental agent before you get behind the wheel.
Note that the larger companies--including Budget, Avis, National, and Hertz--offer 24-hour emergency roadside assistance and are likely to give you a replacement car faster than the smaller chains and independent companies.
If a car breaks down due to abusive driving or the wrong type of gas in the tank, the driver will likely be held responsible for repairs. Ditto for locking the keys in the car.
If you are many miles away from a rental office, you may have to wait for a tow truck. Worse yet, you may be asked to have the car repaired yourself and wait to be reimbursed at a later date. In this case, notify the company before any repairs are done and save your receipts!
Before hitting the streets, consider joining an auto club such as AAA. In case of breakdowns, you can usually get speedy and inexpensive service.
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Travelocity.com Inc., a database-driven travel marketing and transaction company, provides Internet and wireless reservations information for more than 700 airlines, more than 50,000 hotels and more than 50 car rental companies. In addition, Travelocity.com offers more than 6,500 vacation packages, tour and cruise departures and a vast database of destination and interest information. Travelocity.com employs more than 1,000 customer service professionals, has sold more than 20 million airline tickets and has registered more than 32 million members.
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